English for Tourism and Hospitality

Course Description

Develop practical English skills for real-life interactions with tourists and paying guests in the travel and hospitality industry. The course focuses on clear, flexible communication rather than theory, using authentic language in context. Learners explore key vocabulary for airport procedures, ticket booking, hotel roles, travel documents, cultural activities, marketing, and new forms of tourism, while building useful phrases for excellent customer service. The course also develops strategies for handling difficult or emergency situations, showing cultural awareness and sensitivity, and becoming more confident with everyday oral and written communication, including presentations and business correspondence.